Return of goods.
1. Toolshack will not accept goods for credit or rectification unless such return has been authorised by means of a RETURN AUTHORISATION NUMBER you must return the goods to us at your cost unless the goods are being returned because they are faulty or are incorrect goods in which case we will meet the cost of return but we ask that you allow us to nominate the carrier. Once the goods are received by Toolshack in stock condition, with original packaging.
2. Toolshack retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note or refund in respect thereof. Toolshack reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition.
3. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage, and insurance, of all goods returned by the purchaser to Toolshack for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by Toolshack. The onus of proof of safe delivery shall rest with the purchaser.
4. All items returned to Toolshack by prearrangement and found to contain no fault, will be subject to a 25% restocking charge, providing the goods are in original stock condition. Any downward variation of this restocking charge shall be the sole discretion of Toolshack.
5. No credit or refund shall be allowed for goods until they have been received complete.
6. To obtain a returns authorisation number e-mail enquiries@toolshack.biz giving details of purchase and a reason for return.
